Got a question? We are here for you so drop us a line and we will be back to you in a flash.

Office Hours

Mon – Friday
10 am to 4 pm
( Sydney time)

Our email response time is usually same day during office hours and weekend messages will be answered on Mondays so we can enjoy our family time ~ Natalie

Frequently Asked Questions

Please read our FAQ before sending us a message as your answer might right there to save you time.

What Shipping methods do you offer?
We offer Courier, Australia Post and Express Post. For our east coast chicks we suggest Australia Post or courier as the quickest way to get your stash.  For our west coast chicks we strongly suggest Australia Post as our Courier is via road so travel time to WA can be quiet long. If you need it by a certain deadline please choose express post where available as that is the only way to get it there quickly. Camera Chick is not responsible for any goods once they have been handed over to your delivery choice and a tracking number supplied. Please contact the courier directly for any information regarding tracking and delivery. All orders will be processed within 48 hours  ( Mon - Fri) of being received.
Do you ship outside of Australia?
We are able to ship our own camera bag range overseas and have the  Molly bag in stock in the US.  Contact us if you have a problem ordering.
Do you allow pick ups?
No sorry we don't. By being an online store it allows us to keep our prices low so we are a 100% online which has worked well for over 4000 customers both in Australia, NZ and Internationally. Besides someone has to keep the postie and the courier in a job!
Where's my stuff?
Ah even though my dream was to have excellent customer service where you could blink and your stash would appear on the keyboard in the blink of an eye, unfortunately dreams and reality don't work hand in hand.  We will send your purchases out super quick and you'll get an email from us when its shipped - I can pretty much be safe in saying this will end up in your spam folder as that's apparently where we like to hang.   Once your package has shipped from us ( and has been scanned in by the shipper of your choice) we have as much control as to when it will arrive at your place as you have when you post and item. That's where the patience has to come into it as we have not lost a parcel in thousands of orders around the world and intend to keep the track record.   It will be worth it but you are more than welcome to contract the courier directly for updated information.
Is your stock in Australia?
Yes - it is and its ready to ship.  All of the stock on our web page is in stock ready to send to you today unless is says "approx 2 weeks shipping".  Those items are usually in transit but not quiet here or we are able to pull them extra quick on the wholesale priority agreement that we have with our suppliers.  In those rare cases we can get the stock quicker to you than we can to us! But back to the question - yes we stock everything right here so no international conversion rates, shipping delays or anything like that.  We are just like going to the shop down the road - but instead we are online.  Our prices are subject to change at any time due to the increase or decline of the Australian Dollar.
Sale item conditions?
From time to time we will sell a bag or strap at a sale price.  All items sold on sale are final sales with no returns or exchanges. This includes half yearly sales.

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